RIGHTS AND RESPONSIBILITIES

 

PATIENT BILL OF RIGHTS AND RESPONSIBILITIES

We believe that all patients receiving services from Pulmonary Associates should be informed of their rights. Therefore, you are entitled to:

1.  Be fully informed in advance about care/service to be provided, including the disciplines that furnish care and the frequency of visits, as well as any modifications to the plan of care

2.  Be informed, both orally and in writing, in advance of care being provided; of the charges, including payment for care/service expected from third parties and any charges for which the client/patient will be responsible
3.  Receive information about the scope of services that the organization will provide and specific limitations on those services
4.  Participate in the development and periodic revision of the plan of care
5.  Refuse care or treatment after the consequences of refusing care or treatment are fully presented
6.  Be informed of client/patient rights under state law to formulate an Advanced Directive, if applicable
7.  Have one’s property and person treated with respect, consideration and recognition of client/patient dignity and individuality
8.  Be able to identify visiting personnel members through proper identification
9.  Be free from mistreatment, neglect, or verbal, mental, sexual, and physical abuse, including injuries of unknown source,   and misappropriation of client/patient property
10.  Voice grievances/complaints regarding treatment or care, lack of respect of property or recommend changes in policy, personnel, or care/service without restraint, interference, coercion, discrimination, or reprisal
11.Have grievances/complaints regarding treatment of care that is (or fails to be) furnished, or lack of respect of property investigated
12.  Confidentiality and privacy of all information contained in the client/patient record and of Protected Health Information
13.  Be advised on agency’s policies and procedures regarding the disclosure of clinical records
14.  Choose a health care provider, including choosing an attending physician, if applicable
15.  Received appropriate care without discrimination in accordance with physician order, if applicable
16.  Be informed of any financial benefits when referred to an organization
17.  Be fully informed of one’s responsibilities
PATIENT RESPONSIBILITIES

1.  Patient agrees that rental equipment will be used with reasonable care, not altered or modified, and returned in good condition (normal wear and tear excepted)
2.  Patient agrees to promptly report to Pulmonary Associates Inc any malfunctions or defects in rental equipment so that repair/replacement can be arranged
3.  Patient agrees to provide Pulmonary Associates Inc access to all rental equipment for repair/replacement, maintenance, and/or pick-up of the equipment
4.  Patient agrees to use the equipment for the purposes so indicated and in compliance with the physician’s prescription
5.  Patient agrees to keep the equipment in their possession and at the address, to which it was delivered unless otherwise authorized by Pulmonary Associates, Inc

6.  Patient agrees to notify Pulmonary Associates Inc of any hospitalization, change in customer insurance, address, telephone number, physician or when the medical need for the rental equipment no longer exits.

7.  Patient agrees to request payment of authorized Medicare, Medicaid, or other private insurance benefits are paid directly to Pulmonary Associates Inc

8.  Patient agrees to accept all financial responsibility for home medical equipment provided by Pulmonary Associates Inc

9.  Patient agrees to pay for the replacement cost of any equipment damaged, destroyed, or lost due to misuse, abuse or neglect

10.  Patient agrees not to modify the rental equipment without the prior consent of Pulmonary Associates Inc

11.  Patient agrees that any authorized modification shall belong to the titleholder of the equipment unless equipment is purchased and paid for in full

12.  Patient agrees that title to the rental equipment and all parts shall remain with Pulmonary Associates Inc at all times unless equipment is purchased and paid for in full

13.  Patient agrees that Pulmonary Associated Inc shall not insure of be responsible to the patient for any personal injury or property damage related to any equipment; including that caused by use or improper functioning of the equipment; the act or omission of any other third party, or by any criminal act or activity, war, riot, insurrection, fire or act of God

14.  Patient understands that Pulmonary Associates Inc retains the right to refuse delivery of service to any patient at any time

15.  Patient agrees that any legal fees resulting from a disagreement between the parties shall be borne by the unsuccessful party in any legal action taken

When the patient is unable to make medical or other decisions, the family should be consulted for direction.

Contact Us

Romney Office
Phone: 304-822-8611
Fax: 304-822-8060
Hours: M – F 9 – 5

Petersburg Office
Phone: 304-257-9758
Fax: 304-257-1774
Hours: M – F 9 – 5

Keyser Office
Phone: 304-788-2335
Fax: 304-788-4372
Hours: M – F 9 – 5

Emergency/ After Hours
866-502-1006
Web Inquiries, e-mail us: Ginnyh@atlanticbbn.net

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